Installation
- How much and what type of experience do the technicians who will be installing equipment have?
- Do they work directly for the company or will the job be sub-contracted?
- Are they covered by Worker’s Compensation and General Liability Insurance?
- Is the company licensed by the state to install alarm systems?
- How long has the company been conducting business in the area?
- Are they locally owned and operated?
Equipment
- How does the type and quality of the equipment proposed compare?
- What features are important to you? Are they available?
- If you are considering adding onto the system in the future, will the equipment proposed be capable of accommodating these add-ons?
- Is the equipment proposed appropriate for the type of installations?
- Is the equipment being used proprietary to the installing company or could you choose to have someone else service the equipment?
Warranty Period
- How long is the warranty period?
- Does it include parts and labor?
- Is the company approved by an underwriting authority?
References
- Is the company able to give you a list of references?
- Does their list of references include recent installations and long-term customers?
- Can you make an appointment to stop by the office, tour the building and meet the people you’ll be dealing with? Is the owner available to speak with you?
Post-Sale Service
- What will be the ongoing costs of service?
- What is the hourly service rate?
- Are you charged for travel time? If so, where will the service personnel be coming from?
- Will the installing company be providing service or will the contract be turned over to someone else?
- Our certified installers and service technicians receive the latest factory training on every product—and we’re on call day or night to ensure quality service when you need it.